✅ TERMS AND CONDITIONS

1. Cleaning Service Agreement
Our service agreement, provided by CleanNest Cleaning Services LLC, outlines the terms and conditions specific to your cleaning appointment. It includes details such as service frequency, pricing, responsibilities, cancellation terms, and any applicable extra charges. By booking a cleaning with us, you agree to follow the terms outlined in this agreement.

2. Booking and Payment
a. To confirm your cleaning appointment, a booking confirmation is required. Full payment or a deposit may be required in advance depending on the service. We accept various payment methods including cash, card, and electronic transfer.
b. All payments are processed securely through authorized payment gateways. Your payment details are protected according to industry standards.

3. Service Requirements
a. You must provide accurate information about your property and grant access for cleaning at the scheduled time.
b. CleanNest Cleaning Services LLC reserves the right to refuse service if the environment is deemed unsafe or unsanitary for staff.

4. Use of Services
a. Our cleaning services are to be used for lawful residential or commercial purposes only.
b. Clients must not request illegal or inappropriate tasks from cleaning staff.

5. Property Condition and Expectations
a. We aim to deliver services in a professional and thorough manner. You are expected to maintain the space between visits and notify us of any specific needs or concerns ahead of time.
b. Additional charges may apply for extreme mess, pet waste, or other conditions outside regular cleaning expectations.

6. Liability and Insurance
a. You are responsible for the condition and safety of your premises. We take reasonable precautions, and our team is trained, but CleanNest Cleaning Services LLC is not liable for damage due to pre-existing conditions or fragile items.
b. We carry basic liability insurance for added protection. Please ensure valuables are secured during the cleaning session.

7. Limitation of Liability
a. CleanNest Cleaning Services LLC shall not be liable for any indirect, incidental, or consequential damages resulting from the use of our services.
b. In case of scheduling issues, staff emergencies, or unforeseen events, we will make reasonable efforts to reschedule or provide a suitable alternative.

8. Governing Law
These terms and conditions shall be governed by and interpreted in accordance with the laws of the United Arab Emirates.

✅ CANCELLATION AND REFUND POLICY

1. Cancellation
a. Cancellations must be made at least 12 hours prior to the scheduled cleaning time to avoid any cancellation fees.
b. Cancellations made less than 12 hours before the appointment may incur a cancellation fee equal to 50% of the booked service cost.
c. No-shows without prior cancellation will be charged the full service amount.
d. Rescheduling is allowed subject to availability and must be requested at least 12 hours in advance.

2. Refunds
a. Refunds, if applicable, will be processed within 7–10 business days via the original payment method.

✅ PRIVACY POLICY

At CleanNest Cleaning Services LLC, we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you interact with our website, book services, or make payments through our platforms, including third-party processors like Stripe.

1. Information We Collect
a. Personal Identification Information: Name, phone number, email address, address, Emirates ID (if needed for invoicing or verification).
b. Booking and Payment Information: Details of the service you book, date/time, payment method, billing information, and any transaction data processed through Stripe or other authorized payment providers.
c. Device and Technical Data: Your IP address, browser type, device information, and browsing behavior on our website through cookies and analytics tools.

2. How We Use Your Information
We use your personal data to:

• Confirm and manage your cleaning service bookings

• Process payments securely through Stripe or similar providers

• Send booking confirmations, updates, and customer service communication

• Improve our services, website functionality, and customer experience

• Meet our legal and financial reporting obligations under UAE law

3. Payment Processing with Stripe
We use Stripe to process online payments. When you make a payment, your card details are securely transmitted to Stripe. We do not store any credit/debit card information on our servers.
Stripe is PCI-DSS compliant and adheres to strong encryption and fraud prevention protocols. For more information, you may review Stripe’s Privacy Policy.

4. Data Sharing and Disclosure
We do not sell, rent, or share your personal information with third parties for marketing. We may share your data only with:

• Payment processors (like Stripe), for transaction processing

• Service staff or coordinators, to fulfill your cleaning request

• Legal or regulatory authorities if required by UAE law

5. Data Storage and Security
Your personal data is stored securely in encrypted environments and accessible only to authorized personnel.
We take reasonable steps to protect against unauthorized access, alteration, disclosure, or destruction of your data.
In compliance with UAE law, we retain data only as long as necessary to fulfill our services and meet legal requirements.

6. Your Rights
You have the right to:

• Access, update, or delete your personal data

• Withdraw consent for future communication or marketing

• Request clarification on how your data is used

You can exercise these rights by contacting us at info@cleannest.ae or +971-522145916.

7. Cookies and Tracking
Our website uses cookies to improve user experience and track anonymous analytics. You can choose to disable cookies in your browser settings, although this may affect some features of the website.

8. International Transfers
All data is processed and stored in the United Arab Emirates. If we ever work with international partners (like Stripe servers), we ensure compliance with international privacy standards including GDPR principles.

9. Policy Updates
We may update this Privacy Policy from time to time to reflect changes in law or service offerings. The latest version will always be available on our website.

10. Contact Us